CaseChat - Direct Client Messaging Platform
Revolutionize your client interactions with direct messaging.
CaseChat is Quilia's native messaging tool, designed to enhance communication between clients and law firms. It's like text messaging, but better.
Custom Autoresponders
With CaseChat, you can set up custom autoresponders to let clients know their message has been received and that you'll respond as soon as possible. This helps manage client expectations and ensures they feel heard.
Attorney-Side App and Web Access
Our attorney-side app and web access provide a user-friendly interface similar to iMessage or RCS messaging, allowing firms to communicate with clients anytime, anywhere.
AI-Driven Insights
The AI component of CaseChat helps firms prioritize cases and gain insights into client activities, ensuring that attorneys can focus on what matters most.
CaseChat FAQs
How is CaseChat different from texting clients?
Unlike regular texting, CaseChat keeps all client communication secure and tied directly to your case files. No phone numbers are shared, and everything syncs with your CMS.
Can we set up auto-replies?
Yes. You can create custom autoresponders that let clients know their message was received and that someone will respond soon. It sets expectations and reassures clients right away.
How do attorneys access CaseChat?
You can use the attorney-side mobile app, our CaseConnect chrome extension, or log in through the web dashboard. All give you a familiar chat experience, like iMessage, but designed for case communication.
Does CaseChat use AI?
Yes. AI helps highlight important client messages, flag potential risks, and surface insights so your team can prioritize what matters most.
Is CaseChat secure?
Absolutely. All CaseChat conversations are encrypted and only accessible to your team. Clients never see your personal phone numbers.