CaseChat - Direct Client Messaging Platform
Revolutionize your client interactions with direct messaging.
CaseChat is Quilia's native messaging tool, designed to enhance communication between clients and law firms. It's like text messaging, but better.
Custom Autoresponders
With CaseChat, you can set up custom autoresponders to let clients know their message has been received and that you'll respond as soon as possible. This helps manage client expectations and ensures they feel heard.
Autoresponders can be customized to match your firm's tone and provide specific information about response times, office hours, or emergency contact procedures. This automated communication helps reduce client anxiety while maintaining a personal touch.
Attorney-Side App and Web Access
Attorneys can access CaseChat from both the mobile app and web platform, making it easy to respond to client messages from anywhere. All messages are securely stored and organized by case, ensuring nothing gets lost.
The mobile app provides on-the-go access, perfect for quick responses during court breaks or while traveling. The web platform offers a full-featured interface for detailed case management and longer conversations. Both platforms sync in real-time, so you never miss a message regardless of which device you're using.
CaseConnect Browser Extension
Stay connected to your cases anywhere online with the CaseConnect browser extension. Available for Chrome, Edge, and Firefox. Get instant notifications for new CaseChat messages and case updates, even while working in other browser tabs.
The browser extension seamlessly integrates into your existing workflow, allowing you to access CaseChat without leaving your current page. Whether you're reviewing documents, managing cases in your CMS, or conducting legal research, CaseConnect keeps you connected to your clients.
- Instant Notifications: Real-time alerts for new messages and case updates
- Quick Access: Open CaseChat modals instantly, linked to the page you're viewing
- Works Anywhere: Access CaseChat from your case management system, document review, or legal research tools
- Seamless Integration: Keep your team aligned with faster responses and better collaboration
Why CaseChat Transforms Client Communication
CaseChat revolutionizes how law firms communicate with their clients. Unlike traditional email or phone calls, CaseChat provides a secure, organized, and accessible messaging platform that both attorneys and clients can use from anywhere.
Every conversation is automatically linked to the relevant case, creating a comprehensive communication history that's easily searchable and accessible. This means no more lost emails, missed voicemails, or confusion about which case a message relates to.
Key Benefits for Law Firms
- Improved Response Times: Quick access from any device means faster responses, leading to higher client satisfaction.
- Better Organization: All messages are automatically organized by case, making it easy to find important conversations.
- Enhanced Security: HIPAA-compliant messaging ensures all client communications are protected and secure.
- Reduced Administrative Burden: Automated features like autoresponders help manage client expectations without manual intervention.
Benefits for Clients
- Convenient Communication: Send messages at any time, from anywhere, without waiting for office hours.
- Quick Responses: Get faster answers to questions and updates on case progress.
- Message History: Access all previous conversations in one place, making it easy to reference past discussions.
- Peace of Mind: Know that your messages are received and will be responded to promptly.
CaseChat isn't just a messaging tool—it's a complete communication solution designed specifically for the legal industry. By combining the convenience of text messaging with the security and organization needed for legal practice, CaseChat helps law firms build stronger relationships with their clients while improving operational efficiency.
CaseChat FAQs
How is CaseChat different from texting clients?
Unlike regular texting, CaseChat keeps all client communication secure and tied directly to your case files. No phone numbers are shared, and everything syncs with your CMS.
Can we set up auto-replies?
Yes. You can create custom autoresponders that let clients know their message was received and that someone will respond soon. It sets expectations and reassures clients right away.
How do attorneys access CaseChat?
You can use the attorney-side mobile app, our CaseConnect chrome extension, or log in through the web dashboard. All give you a familiar chat experience, like iMessage, but designed for case communication.
Does CaseChat use AI?
Yes. AI helps highlight important client messages, flag potential risks, and surface insights so your team can prioritize what matters most.
Is CaseChat secure?
Absolutely. All CaseChat conversations are encrypted and only accessible to your team. Clients never see your personal phone numbers.