Meet ℚ, the case assistant your clients can talk to.
Every client gets their own case assistant. Without hiring one.
Your legal team
Your last visit on file with Dr. Reed was August 28. Are you still seeing them, or were you released?
Released last week
Want me to mark you released from treatment?
Released from treatment · added to your case
Closing a treatment gap
Imagine someone whose whole job was one client's case. They'd remember every detail, catch every update, and follow up at exactly the right time. No firm can staff that for every client.
That is ℚ. It keeps a living memory of each case, every appointment, symptom, delay and milestone, writes the client a short note about their own file, and asks about what is missing. What is new is that the client can answer in their own words, and what they say lands on the case.
What is an AI case assistant?
ℚ is an AI case assistant for personal injury clients. It reads a client their own case file, notices what is missing, and asks about it in plain language. When the client answers, it is recorded on the case, with a receipt they can undo. ℚ never discusses fault, insurance, liens, or what a case is worth.
The conversation
Your client answers. The file updates.
ℚ notices the gaps. A client whose last visit on file was three weeks ago gets asked whether they are still treating, or were released. They answer the way a person actually answers: “Saw Dr. Reed Tuesday,” or “released last week.”
ℚ records it on their answer, and sends a receipt they can undo for ten minutes. It lands on the case, in your case management system, by the same path everything else takes. No screen to find, no form to fill in.
What a client can record by saying it
- A visit, and the provider who gave it
- A prescription, as the doctor wrote it
- A pain score, in their own words
- A symptom starting, or clearing up
- A diagnosis, as it was given to them
- Whether they made it to an appointment
- Whether they have been released from treatment
- And more
What ℚ will not do
ℚ is a guide, not an answers engine, and the line is drawn in the product rather than left to the model's judgment. It does not discuss fault, liability, insurance, bills or liens. It never says what your firm is doing, is about to do, or intends to do, and it never puts a date on anything that is not already in the record.
Asked what the case is worth, it does not deflect with a bare “ask your firm.” It says the true thing, in plain words: no tool can put a fair number on a case, because too much of what decides it is not on the file yet. How the treatment goes. What the coverage turns out to be. What their attorney finds. A number guessed today would be wrong in a way that costs them. Then it points the client to their attorney and gives them the office number. Never a range, never an example figure, never “cases like yours.”
ℚ is never told your phase label. Not filtered, not discouraged from repeating it: the label is held out of everything the model is shown, so it cannot leak one it was never given. What a client hears instead is a reviewed sentence about that part of the process, in plain language, and only when your firm has already written a client message for that phase. Labels that mean a case has ended are blocked outright, even when a firm has written one.
It never tells a client their case has ended, whether dropped, denied, closed, withdrawn or dismissed. That news changes someone's life, and it comes from your firm, from a person.
None of this is left to hope. Every change to how ℚ writes is replayed before it ships: the exact inputs real cases produced are run again against the new wording, and each message is graded on a fixed rubric. Is it specific to this client's file, or would it read the same for anyone? Does every sentence stand on its own, read cold? Did it cross any of the lines above? The grader is also run against itself to measure its own noise, so a small gain is not mistaken for a real one.
How the memory gets built
Your team stays in charge. Quilia does the legwork.
Client shares
A document, a photo, a symptom, a quick update.
Quilia reads it
Extracts the details that matter and connects them to the case.
Quilia asks
Presents what it found for the client to confirm.
Client confirms
A quick check keeps the case file accurate and yours.
Case file updates
Structured, in your system, ready for your team.
Rolling out now
ℚ is coming to your firm.
This is how Quilia keeps your clients' files current from here on. It is switched on for your clients with nothing for your team to set up and no settings to configure.
We will show you ℚ on your own case types, and answer whatever your firm wants to know about how it speaks to clients.
Already using AI tools like Claude or ChatGPT? Connect them straight to your Quilia case data, firm-scoped and secure, with the Quilia MCP integration. For exactly how Quilia uses AI, read our AI disclosure.
More on AI for personal injury firms
AI for Personal Injury Law Firms: A 2026 Field Guide
The whole landscape: what AI is actually earning its keep on, and what is still a demo.
AI Agents Should Remember the Case
Why a case-aware agent beats a chatbot, and what memory has to mean to be worth anything.
The AI Harness for Personal Injury Law Firms
AI that does the remembering, the chasing and the collecting, not the lawyering.
Can AI Draft Personal Injury Demand Letters?
Where it saves an hour, and where it quietly costs settlement value.
Artificial Intelligence FAQs
How does Quilia use AI?
Quilia reaches out to each client, guides them through what to share, and turns their responses into clean, structured case data in real time. It flags missing information and keeps the case file current, so your team is not chasing updates.
How is Quilia's AI different from other legal AI tools?
We're the only ones collecting data. Other AI tools analyze existing data, such as demand generation AI, medical chronologies, case reviews, and case chatting. Quilia is different: we collect comprehensive client data in real-time, extract structure from unstructured data, and automatically organize it into your case files. We're not analyzing data that already exists. We're creating the data that makes AI actually useful.
What does Quilia's AI extract from client uploads?
When clients upload documents like police reports, medical records, or photos, our AI automatically extracts relevant information (dates, locations, parties involved, treatment details, injury descriptions) and prompts the client to confirm accuracy. Once confirmed, it's automatically added to your case file. No human case manager needed.
How does Quilia's AI help with personal injury cases specifically?
For personal injury cases, our AI tracks treatment appointments, pain scores, and medical provider activity in real time. It identifies treatment gaps early, so your team can close them while the case is still active.
Does Quilia's AI work for other practice areas besides personal injury?
Quilia is built for personal injury and workers' comp first. The underlying approach, collecting complete client information and structuring it into the case file, applies to other case types too, and we expand based on firm demand. If you work a different practice area, ask us where it fits today.
Does Quilia train AI models on my clients' data?
No. Quilia does not use your data to train AI models, and we never share raw client data with third parties for training. AI processes your data only to deliver the service, and everything is encrypted in transit and at rest. See our AI disclosure page for the full policy.