Quilia vs. MyCase Client Portal: What’s the Difference?

Choosing the right client portal solution can have a significant impact on your law firm’s efficiency and client experience. With so many options available, it’s important to understand the key differences between them. While the MyCase client portal offers a traditional solution that requires active input from the firm, Quilia takes a more automated approach, reducing the workload on the firm’s staff. Let’s dive into the key distinctions between these two platforms and why Quilia’s automation gives it the edge.

What Sets Quilia Apart from MyCase Client Portal?

The MyCase client portal offers a reliable platform for secure communication and document sharing, but it requires active input from the law firm. Quilia, in contrast, automates these processes, providing real-time updates and reminders to clients without requiring manual intervention. This saves time and ensures a seamless experience for both the firm and its clients.

For example, if a document needs to be shared through MyCase, staff must manually select and share it with the client. In Quilia, this process is automated, ensuring clients always have access to the latest updates and tasks related to their case.

Key Differences:

Client Communication:

Effective communication between law firms and clients is essential for building trust and ensuring that clients stay informed about their cases. Both MyCase and Quilia offer secure communication portals, but they differ significantly in how these portals are used.

• Quilia: Quilia handles client communication automatically. Case status updates, reminders, and other key notifications are generated and sent to clients without any action required from the law firm. This ensures clients stay informed without the burden of manually entering updates.
• MyCase: MyCase provides a client portal where clients can view updates and communicate with their attorney, but it requires the firm to manually upload documents and share information for each individual case. This adds an extra layer of work for the firm’s staff.

Automation:

Automation is where Quilia truly shines. While MyCase offers a structured portal for client information, it relies heavily on firm staff to manage and input that information. Quilia, on the other hand, automates much of this process, ensuring that clients receive the information they need without manual intervention.

• Quilia: With Quilia, clients automatically receive case updates, reminders, and communication without the need for staff input. This automation streamlines the process and allows attorneys to focus on high-level tasks instead of administrative duties.
• MyCase: MyCase’s portal requires the firm to select and share each piece of case information. For example, if a document is uploaded but not shared, the client won’t be able to see it, even if it’s related to their case. This adds an extra step for the firm and increases the chance that important information might not be shared in a timely manner.

Customization and Branding:

Both Quilia and MyCase offer firms the ability to customize their client portals, but the level of customization differs.

• Quilia: Quilia allows law firms to create a branded client experience, ensuring the portal feels like a natural extension of the firm. Clients receive personalized automated messages and reminders, strengthening the firm’s brand throughout the case lifecycle.
• MyCase: MyCase offers some branding options, but customization is more limited compared to Quilia. The firm must actively manage what clients see, and the overall experience is more uniform across different firms using the platform.

FAQs About MyCase Client Portal and Quilia

For more insights on why traditional attorney-client portals may not work and what you can do to improve client communication, check out our blog post on the Top 10 Reasons Attorney-Client Portals Don’t Work.