Client Communication
39 articles
Build stronger attorney-client relationships through effective communication. Learn strategies for keeping clients informed, engaged, and satisfied.
Add an "Invite to Quilia" button in Salesforce or Litify
Add a one-click "Invite to Quilia" button to your case or matter page layout in Salesforce or Litify. Staff click it, Quilia imports the case if needed and texts the client an invite — even with auto-invite off.
Using Analytics to Improve Client Communication
Leverage Quilia's analytics dashboard to identify communication patterns and improve client engagement.
TBI and Concussion Client Communication
Special considerations for communicating with clients who have traumatic brain injuries or concussions.
Sending Bulk Updates to Multiple Clients
Learn how to efficiently send updates to groups of clients based on case status or type.
Creating Effective Case Status Update Templates
Build templates for common case milestones to maintain consistent client communication.
Sharing Treatment Updates with Your Attorney
How to keep your legal team informed about ongoing medical treatment and progress.
Handling Client Complaints Professionally
Turn client complaints into opportunities to strengthen the relationship and improve service.
Communicating with TBI Clients and Families
Sensitive communication strategies for traumatic brain injury cases involving clients and their caregivers.
Communicating with Back Injury Clients
Guide clients with back injuries through treatment and documentation for maximum recovery.
Communicating with Whiplash Clients
Specific communication strategies for clients with whiplash and soft tissue injuries.
Weekly Check-In Message Templates
Copy-ready templates for consistent weekly client communication throughout the case lifecycle.
Explaining the Demand Letter Process
Help clients understand what a demand letter is and what to expect after it's sent.
Asking Clients About Witness Information
Gather witness details from clients effectively to strengthen their personal injury case.
How to Add Family Members to Your Case
Share case access with trusted family members who help manage your recovery.
Communicating with Clients About Liens
Explain medical liens and how they affect settlement in terms clients can understand.
What to Tell Clients About Property Damage
Guide clients through the property damage claim process while focusing on their injury case.
Handling Difficult Client Conversations
Navigate challenging communications like bad news, unrealistic expectations, and client frustration.
Building Client Trust Through Communication
Communication strategies that build lasting trust and generate referrals.
Should I Talk to the Other Insurance Company
Learn why you should direct all insurance communication through your attorney.
How Long Will My Case Take
Understand the typical timeline for personal injury cases and what factors affect duration.
Explaining Medical Bills to Clients
Help clients understand their medical bills and how they affect their settlement.
What to Share During Negotiations
Keep clients informed and confident during the back-and-forth of settlement negotiations.
What to Share Pre-Demand Letter
Prepare clients for the demand phase with clear communication about what comes next.
What to Share During Active Treatment
Keep clients engaged and documenting during the critical treatment phase of their case.
What to Share During Case Intake
Essential communications for the first 48 hours after signing a new personal injury client.
Celebrating Case Milestones with Clients
Acknowledge progress to keep clients engaged and positive throughout their case journey.
Onboarding New Clients with Quilia
Create a smooth onboarding experience that sets clients up for success with the Quilia app.
Following Up on Unanswered Messages
Get responses from unresponsive clients without damaging the relationship.
Communicating Delays to Clients
Handle case delays professionally while maintaining client trust and managing expectations.
Why Does My Attorney Ask So Many Questions
Understand why your legal team needs detailed information and how it helps your case.
How to Message Your Attorney
Send secure messages to your legal team through the Quilia app and get faster responses.
How Often Should You Contact Clients
Find the right balance between keeping clients informed and overwhelming them with messages.
Explaining Settlement Offers to Clients
Communicate settlement offers clearly and help clients make informed decisions about their case.
Sending Case Status Updates to Clients
Keep clients informed about their case progress with clear, professional status updates.
Encouraging Clients to Document Pain Levels
Help clients understand why daily pain tracking matters and how to do it effectively in the Quilia app.
Asking Clients for Treatment Updates
Learn effective ways to request treatment updates from your personal injury clients without being intrusive.
Using CaseChat for Real-Time Client Conversations
Master CaseChat, Quilia's real-time messaging feature that lets you have instant conversations with clients about their cases. Learn best practices for responsive, efficient communication.
Setting Up Automated Welcome Messages
Configure personalized welcome messages that automatically greet new clients when they join the Quilia app. Make a great first impression with every new case.
Composing and Scheduling Messages to Clients
Learn how to compose personalized messages to your clients and schedule them for optimal delivery times. Master the art of proactive client communication.
Can't find what you're looking for? Our support team is here to assist you.