Understanding
NPS Scores
in Quilia.
Effortless tracking and analysis of client satisfaction.
The Quilia app includes an NPS feature that helps law firms track client satisfaction with ease. By collecting and analyzing client feedback, firms can gain valuable insights to improve their services and case outcomes. Here's how it works:
Automated NPS Surveys.
Quilia's NPS feature sends automated surveys to clients at key points in their case. By gathering feedback regularly, law firms can proactively address client concerns and improve overall satisfaction.
Real-Time Feedback Analysis.
Firms can monitor NPS scores instantly and track trends over time. Identifying patterns in client feedback allows firms to make data-driven decisions to enhance service quality and retention.
Improving Client Engagement.
By leveraging NPS insights, law firms can enhance client communication and engagement. Understanding client sentiment helps firms create a more client-centric experience, leading to stronger case outcomes.