Reviews & Reputation Frequently Asked Questions

Quilia uses NPS scoring to identify happy clients and automatically prompts them to leave a review on your firm’s Google profile. That means more 5-star reviews without extra work from your team.

No. Only clients who give a high satisfaction score (8–10) are prompted. This keeps reviews authentic while avoiding frustration from clients who may not be ready to post feedback.

Yes. If a client gives a low satisfaction score, your team is alerted immediately so you can address concerns before they go public.

Not at all. Clients complete a one-question survey in the app and, if they’re a high scorer, they’re taken directly to your Google review page. The whole process takes less than 30 seconds.

Yes. Quilia’s analytics dashboard shows NPS trends, review request activity, and which clients left feedback, helping you spot patterns and improve client satisfaction.