Client Engagement Frequently Asked Questions

Absolutely. Clients love having a simple way to stay updated and engaged. That improved experience leads to higher satisfaction and better reviews.

Yes. Over 85% of invited clients sign up within the first 48 hours. Engagement stays high thanks to timely reminders, a simple interface, and clear next steps.

Smart push notifications and optional text messages, an easy Daily Feed, appointment reminders, phase updates, a daily streak counter, and milestone achievements guide clients to take small actions consistently.

70% of users say the app helps them feel less stressed about their case. Common feedback: 'I don't have to call the office as much—I get the updates I need right in the app.'

Reminders are spaced to avoid fatigue and reinforced with in‑app nudges. Visual motivators like the daily streak and milestones encourage quick check‑ins so clients don't fall behind.

Yes. Firms can tune the frequency of phase messages and task reminders to match their workflow and client preferences.

We track daily/weekly activity, request completions, pain‑score submissions, and appointment confirmations so your team can see real progress—not just logins.

It reduces unnecessary check‑ins by surfacing real‑time updates in the app, while keeping your team available for conversations that truly need a call.