How Can Technology Transform Your Law Firm's Client Engagement?
6 videos
Welcome to our video hub dedicated to law firm technology! Here, you'll find valuable insights on how innovative tools can streamline client communication and improve your practice. Discover effective strategies that can take your personal injury law firm to the next level.
2:17Welcome to Quilia: Your Personal Injury Case Companion
Welcome to Quilia — the app that helps you stay organized, informed, and connected throughout your personal injury case. In this short walkthrough, Quilia’s CEO, Kenny Eliason, shows how to navigate the app and make the most of its features. Inside the app, you’ll find everything you need to track your recovery and keep your attorney up to date — all in one place. From logging treatment updates and daily pain levels to uploading photos and managing property damage or wage loss details, Quilia makes the process simple and stress-free. Each update you add goes straight to your legal team, so they always have the latest information without you having to call or email. You can also update your profile, adjust language settings, and check in on any tasks or requests your firm assigns. Remember, your attorney can only fight for what they know about. The more details you include in Quilia, the stronger your case becomes. Whether you’re just starting recovery or deep in treatment, Quilia keeps you organized and confident every step of the way.
personal injury softwarelegal techclient experienceclient onboarding
1:10How Quilia Helped Me Take Control After My Accident
After my accident, life turned upside down. Between doctor visits, paperwork, and endless updates, I felt buried under the stress of recovery. Every time my attorney needed something, I was scrambling to find it. It felt like one more missed appointment or forgotten message could derail everything. Then my attorney introduced me to Quilia, the client app for personal injury cases. At first, I figured it was just another tool to learn—but it quickly became the one thing that kept me sane. Instead of juggling calls and emails, I could log everything in the app: updates, photos, even notes about how I was feeling. My attorney saw it all instantly. No chasing, no confusion, no dropped details. Using Quilia made the entire process smoother. It organized everything about my case in one place, helping me feel like I was part of the process, not just another file. Every update I entered helped my attorney build a stronger case and kept my recovery story clear and consistent. What I didn’t expect was how much it helped emotionally. Having one place to track my pain, progress, and treatment gave me a sense of control I hadn’t felt since the accident. It reminded me that healing isn’t just physical—it’s about staying connected, informed, and confident that my attorney has everything they need. Quilia didn’t take away the stress—but it made it manageable. It turned a chaotic recovery into something organized and empowering, letting me focus on getting better while knowing my attorney had my back. Learn more about how Quilia helps personal injury clients and law firms work together at quilia.com.
legal techclient communicationclient recovery trackingquilia testimonial
2:22Introducing Real-Time Translation in CaseChat
Experience the new CaseChat from Quilia — redesigned for speed, clarity, and effortless communication. This update brings real-time translation, allowing you to chat seamlessly with clients in their preferred language, whether it’s Spanish, Tagalog, or beyond. The new interface feels natural across desktop and mobile, with cleaner message bubbles, smoother performance, and improved attachment handling. You’ll also get a sneak peek at what’s next: custom client requests, letting your firm send forms, collect updates, and receive organized responses tied directly to each case.
personal injury law firmpersonal injury softwarecase management softwarelegal tech
Vertical0:35Bourbon of Proof: The Anti-Portal for PI Clients
In this video, we explain why Quilia is often called the “anti-portal.” Traditional client portals have consistently failed law firms and clients alike. The problem isn’t just outdated technology — it’s the way these systems put the entire burden on the law firm to keep them updated. When a client hears “you have a portal,” they expect live updates on their case. But during treatment, not much is happening legally. The attorney is waiting for the client to complete medical care before moving the case forward. This creates a mismatch: clients check their portal daily, only to find silence. The result? Frustration, mistrust, and the sense that their attorney isn’t doing anything for them. That’s why traditional portals often turn into what we call “ghost apps.” They start with promise but quickly become digital graveyards. Quilia flips that script. Instead of forcing firms to constantly push updates, Quilia pulls in key information automatically and delivers meaningful, timed communication to clients. The system reduces stress on firms while keeping clients informed, supported, and connected throughout the life of the case. By rethinking the entire concept of a portal, Quilia positions itself as the modern, client-centered solution that actually works in personal injury law.
personal injury softwareanti-portallegal client communicationattorney client engagement
Vertical0:27Bourbon of Proof: Your Legal App as a Business Card
This video highlights the long-term value of giving every client your own branded legal app. Think about it: most firms lose touch with clients once a case is over, relying on the hope that someone remembers their name when a referral opportunity comes up. With an app, the connection doesn’t end when the settlement check is cashed. It sticks around. Imagine pushing updates for community events, sponsoring a local game night, or even dropping branded merch, all through the same app your clients used during their case. Every time they see those updates, your brand gets reinforced. Instead of fading into memory, your firm becomes part of their everyday world. The real power is permanence. Unlike a business card that gets tossed or a billboard that comes down after 30 days, an app lives on their phone indefinitely. It works as a digital business card with real utility and a ton of upside. That ongoing presence builds loyalty, creates referral opportunities, and keeps your firm top of mind long after the legal work is done. This isn’t just about client communication during a case. It’s about building a long-term relationship that keeps paying dividends for years.
law firm technologylegal app marketingdigital business cardpersonal injury branding
Vertical2:35Pain Tracking, Smart Uploads, and Neos Sync
This release (live as of August 15, 2025) brings powerful new tools to make personal injury case management smoother, faster, and more client-driven. Jeremiah walks through major updates that improve both client engagement and case outcomes. Key updates in this release: Pain Score Chart: Clients can now log daily pain levels, giving attorneys accurate, time-stamped data tied to treatment milestones. Stronger evidence means stronger settlements. Photo Uploads for Witnesses & Drivers: Clients can add photos directly in the app, keeping visuals organized and instantly accessible for negotiation or litigation prep. Automated Text Reminders: Automatically nudge clients who haven’t set up the app—boosting adoption without extra staff effort. Neos Phase Syncing: Real-time phase updates between Neos and Quilia, reducing manual data entry and keeping both systems aligned. Other improvements: Faster case page loads, more reliable client activity digests, and quicker provider searches. Coming soon: Custom dashboards, appointment reminders, AI-powered digest summaries, and smarter notifications—designed to give your firm deeper insights and help clients stay engaged. Don’t forget about the Quilia Partner Program! Earn 20% commission on every firm referral—and 40% on your first ten. Learn more at quilia.com/partners or reach out anytime at support@quilia.com.
personal injury law firmpersonal injury softwarecase management softwarelegal tech