How Can You Enhance Client Engagement in Your Law Firm?
20 videos
Client engagement is crucial for personal injury firms to build trust and ensure clear communication. Check out our videos that showcase strategies, tips, and best practices using Quilia's mobile app to enhance your client interactions.
Vertical1:17Joe on Quilia: Faster Updates, Happier Clients, and Less Phone Tag
Joe Klenofsky breaks down why his firm is all-in on Quilia. Instead of juggling constant phone calls, chasing updates, or reminding clients what happened at appointments months ago, the team now gets everything straight from the Quilia app. Clients log pain scores, journal their injuries, upload documents, and track appointments right from their phone. The firm can add providers and upcoming appointments too. And with built-in chat, communication feels natural without another portal to manage. For Joe’s firm, the impact is real: smoother workflows, fewer interruptions, and clients who actually feel involved in their case. It’s simple, fast, and just works.
case management softwareclient communicationlaw firm efficiencypersonal injury attorneys
2:08Introducing Quilia Requests: Custom Forms, Faster Client Responses
Quilia’s newest feature, Requests, gives your firm a faster way to collect accurate client info without chasing emails or paper forms. You can build your own digital questionnaires, injury check-ins, discovery responses, TBI forms, or anything else your workflow needs. Create a template once, send it instantly, and your client gets a push notification right on their phone. They fill it out, upload files, and their responses sync straight into the Quilia portal and your case management system. It cuts out the back-and-forth, speeds up turnaround times, and keeps clients more engaged throughout their case. Templates can be reused, updated, and organized for future matters. Coming soon, clients will be able to sign documents directly in-app with secure digital signatures. The video also highlights Quilia’s partner program, where attorneys, case managers, and paralegals can earn commissions for referrals. If you want help setting up Requests or want a quick walkthrough, visit quilia.com/support.
case management softwareclient communicationlaw firm efficiencypersonal injury attorneys
Vertical0:59Fixing Client Communication & Boosting Settlements
This short, scroll-stopping video shows how Quilia helps law firms simplify client communication, cut down on wasted staff time, and boost case outcomes. When clients can send updates, photos, and documents straight to the attorney’s team, demand packages are stronger, settlements are higher, and referrals come naturally. Quilia isn’t just another client portal — it’s the client app built to make your firm run smoother and grow faster.
personal injury softwarecase management softwareclient communicationlaw firm efficiency
Vertical0:54Quilia – Stop Client Communication Overload
Law firms are drowning in client messages—calls, texts, and emails all demanding updates. Staff end up stressed and overwhelmed, while clients feel ignored. This video captures the problem every firm knows too well: constant “what’s happening with my case?” messages that pile up and pull focus away from real work. Quilia flips the script. Instead of chasing updates, clients enter case details directly into the app. Attorneys and staff get organized, real-time notifications without constant interruptions, and clients feel informed and involved. The result? Less chaos, stronger cases, and happier teams.
case management softwarelegal techlaw firm efficiencypersonal injury attorneys
Vertical1:09Bourbon of Proof: PI Marketing and the Power of Brand
This video breaks down why so many personal injury attorneys get their marketing wrong. If you ask an AI tool to make a picture of a personal injury lawyer, it’ll probably spit out the same image you see on every billboard: a big smile, a suit, maybe even pointing at their name. That cliché doesn’t help you stand out anymore. For a long time, PI firms could coast on referrals and cookie-cutter advertising. But times are different now. Insurance companies are squeezing harder, costs are rising, and the firms that survive will be the ones who adapt. That means finding ways to cut costs, improve case outcomes, and use technology to run leaner. At the core of all this is your brand. Your brand is the one thing nobody else can copy. It is not just a logo or a tagline. It is who you are, how you work, and why clients trust you. The firms that figure this out early will keep thriving. The ones who wait until they are already squeezed out of the market will not.
legal techclient engagementlaw firm differentiationpersonal injury marketing
Vertical2:35Pain Tracking, Smart Uploads, and Neos Sync
This release (live as of August 15, 2025) brings powerful new tools to make personal injury case management smoother, faster, and more client-driven. Jeremiah walks through major updates that improve both client engagement and case outcomes. Key updates in this release: Pain Score Chart: Clients can now log daily pain levels, giving attorneys accurate, time-stamped data tied to treatment milestones. Stronger evidence means stronger settlements. Photo Uploads for Witnesses & Drivers: Clients can add photos directly in the app, keeping visuals organized and instantly accessible for negotiation or litigation prep. Automated Text Reminders: Automatically nudge clients who haven’t set up the app—boosting adoption without extra staff effort. Neos Phase Syncing: Real-time phase updates between Neos and Quilia, reducing manual data entry and keeping both systems aligned. Other improvements: Faster case page loads, more reliable client activity digests, and quicker provider searches. Coming soon: Custom dashboards, appointment reminders, AI-powered digest summaries, and smarter notifications—designed to give your firm deeper insights and help clients stay engaged. Don’t forget about the Quilia Partner Program! Earn 20% commission on every firm referral—and 40% on your first ten. Learn more at quilia.com/partners or reach out anytime at support@quilia.com.
personal injury law firmpersonal injury softwarecase management softwarelegal tech
Vertical0:30Grow Your Law Firm: From Sign-Up to Set-Up in Seconds
Getting clients onto Quilia is fast and frictionless. Once a firm decides to take a case, all it takes is one click inside the case management system to send an invite. The client instantly gets a text with three options: download the app on iOS, download on Android, or log in through the web. From there, setup takes just seconds. Clients enter their phone number, log in, and can start adding updates, documents, and case details right away. No complicated onboarding, no delays—just immediate participation that strengthens the file from day one.
case management softwarelegal techlaw firm efficiencypersonal injury attorneys
Vertical0:38Grow Your Law Firm: Your Clients Can Handle Tech
Law firms often underestimate their clients’ ability to handle technology—but the truth is, most clients already live their daily lives through apps. In this video, we make the case that client-facing tech isn’t just possible, it’s simple. Tools like DocuSign, which are widely adopted, are actually more complicated than most modern legal apps. When you strip it down to clean design and simple, pressable buttons, clients don’t struggle—they engage. The fear that “clients won’t use it” is outdated. With the right approach, even clients who seem less tech-savvy can and will adopt tools that make their lives easier. The result? More engaged clients, less staff overhead, and smoother case management.
case management softwarelegal techlaw firm efficiencypersonal injury attorneys
Vertical0:20Gavin on Quilia: Clarity Without the Chaos
Gavin gets straight to the heart of one of the biggest struggles in personal injury law: communication. Clients want clarity, but constant back-and-forth creates chaos for staff. Quilia changes that by giving clients a clear view of their case while freeing the team to focus on the legal work. It’s structure without the extra workload—a simple way to reduce stress for both clients and firms. For Gavin’s team, it’s exactly the kind of tool modern law firms need.
case management softwareclient communicationlaw firm efficiencypersonal injury attorneys
Vertical0:17Carmen on Quilia: Client Updates Without the Chase
Carmen points out one of the biggest challenges for law firms—getting consistent updates from clients. With Quilia, clients can easily check in, upload documents, and track treatment on their own, without staff constantly chasing them down. That simple shift saves teams hours of follow-up while keeping cases moving smoothly. Stronger updates, less stress, and more time to focus on building better outcomes.
case management softwareclient communicationlaw firm efficiencypersonal injury attorneys
Vertical0:15Naomi on Quilia: Less Follow-Up, More Focus
Naomi highlights one of the biggest challenges for personal injury firms: endless client follow-up. Quilia changes that dynamic by giving clients an easy way to stay engaged in their case without constant check-ins from staff. The result is a win-win—teams can stay focused on building stronger cases, while clients feel more informed and in control of their own process. Less chasing, more progress.
case management softwareclient communicationlaw firm efficiencypersonal injury attorneys
Vertical0:37Loudr Media: The Case for Better Recordkeeping
Recordkeeping shouldn’t be a nightmare, but for most clients it is. In this video, Kenny shares a personal story: when his wife had a medical malpractice case, her attorney asked for a full list of providers years after the fact. Pulling that information together meant digging through old emails, texts, and calendars—an almost impossible task most clients would put off forever. That experience is exactly why Quilia exists. With the app, clients can easily track providers, appointments, and treatments in real time. Instead of scrambling years later, everything is organized and ready to go at the push of a button. Better recordkeeping means stronger cases, less stress for clients, and faster results for attorneys.
case management softwarelegal techlaw firm efficiencypersonal injury attorneys
Vertical1:06Leduc Entertainment: Make Every Client Your Favorite Client
Every attorney has a “favorite client”—the one who shows up to every appointment, keeps great records, communicates clearly, and makes case prep a breeze. In this video, we share the story of one such client who handed his attorney a complete spreadsheet of every appointment and bill, making settlement almost effortless. But for every dream client, there are plenty who miss appointments, disappear for weeks, or constantly need handholding. That gap is what inspired Quilia: a way to turn every client into a great client. By guiding clients through reminders, updates, and simple tools, the app helps them contribute to their case like pros—even if spreadsheets aren’t their thing. The goal is simple: make every client your favorite client.
case management softwarelegal techlaw firm efficiencypersonal injury attorneys
Vertical1:01Leduc Entertainment: Not a People Replacer. A Process Replacer
Quilia was built on a simple idea: technology should strengthen relationships, not replace them. In this video, Kenny shares his journey from nearly a decade in personal injury law to building tech solutions, and how those two worlds came together to create Quilia. The app isn’t about replacing people—it’s about replacing clunky processes that take time away from meaningful client relationships. Every case comes with dozens of repetitive tasks: calls, reminders, follow-ups, and appointment tracking. Traditionally, law firm staff had to manage all of it. Quilia shifts that workload to automation and client-friendly notifications, letting clients handle updates on their own. The result? Attorneys and staff spend less time chasing paperwork and more time focusing on people—the part of the job that matters most.
legal techlaw firm efficiencypersonal injury attorneysclient engagement
Vertical0:53Ten Golden Rules: Every Client, a Great Client
Not every client naturally stays on top of their case—but with the right system, every client can be a great client. In this video, we share how Quilia combines marketing-style touchpoints with real case-building automation. From NPS scores and satisfaction checks to reminders and tasks, the app works behind the scenes to keep clients engaged and cases moving forward without overwhelming staff. The process is simple: once a client signs, they’re invited into the app on their phone or browser. From there, automated reminders and smart “if this, then that” prompts guide them step by step—making sure nothing slips through the cracks. It’s not about drowning clients in notifications; it’s about the right nudge at the right time. The result? Stronger files, happier clients, and less stress for the firm.
case management softwarelegal techlaw firm efficiencypersonal injury attorneys
Vertical0:55Practice AI: The Anti-Portal That Actually Works
Client portals sound good on paper, but in reality they often create more frustration than value. They rely on law firm staff to constantly update information, and when that doesn’t happen, clients log in, see nothing new, and walk away annoyed. Instead of solving communication problems, most portals just add more work and end up doing more harm than good. That’s why we call Quilia the anti-portal. Instead of waiting on staff to feed updates into a system, our platform automates the client side—checking in daily or weekly with simple prompts like “How’s your pain today?” or “Did you get your property damage fixed?” Those responses flow directly into the case file, giving clients a sense of real involvement without attorneys or staff lifting a finger. It’s the first “portal” that actually works—because it doesn’t ask the law firm to do the heavy lifting.
case management softwarelegal techlaw firm efficiencypersonal injury attorneys
Vertical1:09Go Quilia. The new r-app that's stealin' the show.
The R-app in 60 seconds—quick, bold, and to the point. Quilia makes it simple for clients to log updates, track treatment, and stay engaged in their case without constant phone calls or follow-ups. That means less stress on staff, more complete case files, and faster, stronger settlements. This short version is made for scroll-stopping, but the impact is real: when clients do their part, attorneys win more with less. Quilia isn’t just another app—it’s the client app that helps your firm grow.
personal injury softwareattorney-client updatesclient engagementlaw firm automation
Vertical0:24Simon on Quilia: No More Chasing Clients
Simon shares how Quilia changed the way his firm manages client updates. Instead of constantly chasing clients for documents, treatment updates, or pain reports, the app lets clients handle it themselves—right from their phones. Everything shows up instantly and cleanly on the firm’s side, saving hours of back-and-forth. The result is smoother workflows, stronger case files, and happier clients who feel more involved in the process. Quilia doesn’t replace communication; it enhances it by automating the repetitive parts, so staff can focus on strategy instead of chasing updates. For Simon’s firm, it’s been a major boost in both efficiency and case quality.
case management softwareclient communicationlaw firm efficiencyclient updates
Vertical0:30Aria on Quilia: From Skeptic to Superfan
Aria admits she wasn’t sold on Quilia at first—thinking it was just a crutch for firms struggling with case management. But after seeing the latest version in action, she completely changed her perspective. Quilia doesn’t replace good case management; it makes it better. With clients more engaged, updates flowing in automatically, and staff freed from constant follow-ups, Aria’s team now has more time to focus on building stronger cases. The result? Better files, smoother workflows, and a clear upgrade to how the firm operates day-to-day.
case management softwareclient communicationlaw firm efficiencypersonal injury attorneys
Vertical0:22Amelia on Quilia: Clients Actually Use It
Amelia shares the biggest surprise about Quilia: clients really do use it. With a clear introduction and a little reminder at the start, clients quickly get comfortable logging updates, uploading documents, and tracking their own recovery. Instead of chasing down information, the firm receives organized updates directly from clients—without constant follow-ups. For Amelia’s team, it’s been a huge boost in keeping cases moving forward while saving staff hours of repetitive work.
case management softwareclient communicationlaw firm efficiencypersonal injury attorneys