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Joe on Quilia: Faster Updates, Happier Clients, and Less Phone Tag

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Joe Klenofsky breaks down why his firm is all-in on Quilia. Instead of juggling constant phone calls, chasing updates, or reminding clients what happened at appointments months ago, the team now gets everything straight from the Quilia app.

Clients log pain scores, journal their injuries, upload documents, and track appointments right from their phone. The firm can add providers and upcoming appointments too. And with built-in chat, communication feels natural without another portal to manage.

For Joe’s firm, the impact is real: smoother workflows, fewer interruptions, and clients who actually feel involved in their case. It’s simple, fast, and just works.

Tags

case management softwareclient communicationlaw firm efficiencypersonal injury attorneysclient engagementautomate client updatesquilia testimonialclients actually use itlegal tech ugcinjury journal trackingpain score tracking

Transcript

Hey. I wanna give a shout out to Kenny and his team over at Quilia. Quilia is an app that we've been using for a little while now, and our clients love it. There's no portal, no username, no password. It's an app only. We send our clients information through our case management software and upload it over to Quilia. Our client gets a text. They use their cell phone number, and they can log into the app. It's really simple, and they love it. They can log pain scores. They can log their, injury journal, things that they'll never remember two years from now if we're at trial. They can also log their doctor's appointments. We can, if we know about a doctor's appointment, we can put it in there. We can put all their doctor, past providers in there. And our clients, they also have direct access by way of the chat feature with us. We can chat with them, they can send us a chat back. It really has eliminated a lot of the phone calls that we'll get from clients with updates that just take big amounts of time away from doing the actual job that we're doing on a daily basis. Clients love it they feel more involved and shout out to Quilia I highly recommend them. Thanks.