While texting feels convenient, there are important reasons to use Quilia's messaging instead.
Benefits of In-App Messaging
Documentation
- All messages are automatically logged
- Attached to the case file
- Easily searchable and retrievable
- Creates a clear communication record
Security
- Encrypted transmission
- Secure storage
- Access controls
- HIPAA-friendly
Features
- Schedule messages for later
- Attach documents
- Rich text formatting
- Read receipts
Problems with Regular Texting
- Messages may be lost if client changes phones
- Harder to search and organize
- Less secure
- No scheduling options
- Can blur professional boundaries
When Texting May Be OK
- Urgent time-sensitive coordination
- Client preference for accessibility reasons
- Quick appointment confirmations
Even then, follow up with app messages to document important details.
Transitioning Clients
If a client prefers texting, explain: "I want to make sure nothing falls through the cracks. Our app keeps everything organized in one place and lets you find information easily. Can we try it for a week?"