New: Reputation Management

Quilia now includes a full reputation management system integrated with Google Business Profile. This builds on the NPS and review collection features we introduced earlier in December.

Learn more about what this means and how it works: 👉 quilia.com/how-it-works/reputation-management/

Firms can now manage reviews from one place, trigger review requests at the right moments, and make it easy for clients to leave feedback without friction.

What’s new

• A centralized reputation management dashboard powered by Google Business Profile

• Location-based Google review links with smart organization fallback

• Short, shareable review links for texts, emails, and follow-ups

• Staff-level filtering and Google review assignments

• Automated NPS and Google review flows built directly into the mobile app

This gives firms a repeatable way to turn real client experiences into real reviews, without chasing links or juggling tools.

Platform Improvements

Alongside reputation management, we shipped a solid batch of platform upgrades.

• New API endpoints to retrieve request responses

• Improved message grouping and view count tracking

• Optimized phase message editor and translation experience

• Standardized date and time handling across the portal

Fixes and Refinements

• Resolved date and time display inconsistencies

• Improved handling of optional integrations during case creation

• Fixed edge cases in reputation workflows and OAuth handling

• Cleaned up UI and data consistency issues across Portal and Mobile